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Change in operating hours at Whanganui Accident and Medical (WAM)


From Monday 4th September, Whanganui Accident & Medical (WAM) are changing their operating hours to 8am to 8pm and will continue to be available to the Whanganui region every day, including public holidays.


This adjustment to the closing time has been made to ensure the service can continue to provide access into the future for the people and communities we serve. This will have minimal impact for most people, as statistical data from the past six months indicates a low number of presentations during the last hour of operations each day. The change in hours will also support reduced wait times, as the workforce will be condensed to allow for more clinical support during peak periods.


Recognising the importance of providing comprehensive care to the community, additional options outside of WAM hours include Healthline on 0800 611 116. This phone service offers support 24-hours, seven days a week, to whānau seeking health guidance, treatment options and information on what needs to happen next.


A virtual healthcare service, known as Practice Plus, is also available weekdays from 5pm to 10pm and weekends and public holidays from 8am to 8pm. This innovative service offers same day online consultations, through video or phone technology, linking whānau with reliable medical care, as an extension to your regular general practice team. There is a cost involved to access this service and Community Service Card holders are discounted. Further information can be found on www.practiceplus.nz


WAM would also like to emphasise that consistent engagement with your general practice team, who know you and your whānau best, will offer a level of care that is based on the information you have shared with them since your enrolment. Your general practice has full access to medical notes and receives funding, aimed at minimising cost and improving health outcomes.


WAM appreciates the support provided by the community and its professional partners, and we look forward to providing ongoing medical and urgent care as required, to whānau who live in Whanganui and visitors to our region. We recognise that WAM is an important service offered by the primary care network and therefore wish to act early to ensure financial pressure does not impact on it providing the community with ongoing access.


For further comment please contact WRHN Communications & Technology Coordinator – Karen Veldhoen on (06) 348 0109 extn 708



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